Item: Volkswagen Tiguan
Rating: 4.2
Author: CarMax

I would not recommend purchasing this vehicle through Carmax because I have concerns with the quality inspection. My car was purchased in the summer and now that it is winter and we have experienced r...

I would not recommend purchasing this vehicle through Carmax because I have concerns with the quality inspection. My car was purchased in the summer and now that it is winter and we have experienced rain, outside of my 90 day warranty, I have discovered a multitude of issues that I feel should've been caught in the "quality" inspection that CarMax is required to complete before releasing the vehicle. In fact, I believe that the previous owners would've been aware of the issues and were not transparent when selling the vehicle to CarMax. 1.When taken through the car wash for the first time (around 100 days after purchase and about 10 days outside of the 90 day warranty) water leaked through where the sunshade connects to the ceiling on the driver-side. It is surprising to me that this issue was not discovered in the quality inspection, because surely CarMax washed the car before delivering it to me. 2.When driving on the freeway or at high speeds, a tunnel noise comes through the driver-side of the front windshield, as if it is not fastened or attached correctly. 3.After rains, all windows get covered in water/condensation. The floorboard/carpets are soaked through and puddling with water. This caused a wet mildew/mold disgusting smell that does not go away. It has been days since the rain, and now when opening the passenger door, water poured out onto the ground and the floors are still soaked and puddled with water. The problem I have with Carmax is that if I were inspecting a vehicle, I would do my due-diligence of looking out particularly for that vehicle/model’s common issues and would not pass it through the “125+ Point quality Inspection,” without checking common issues for that car model. I’m stuck now with either paying more money to get it fixed, or selling it back at a loss of $12,000 at the current appraisal value. I have hesitations with reselling it because I feel they could turn around and sell it to someone the same way they did me. Very disappointed and nothing can be done because I’m outside of the 90 day warranty.

Pros

Interior Space: comfortable, clean

Cons

Cost to Maintain
Weather Versatility
Reliability

This car more than met my prerequisites. It was no more than 3 years old, at a great price and with low mileage. Nice mid-size SUV with decent MPG. Handles well and is comfortable. This base model doe...

This car more than met my prerequisites. It was no more than 3 years old, at a great price and with low mileage. Nice mid-size SUV with decent MPG. Handles well and is comfortable. This base model does not have all the technology a lot of people want today but I wasn’t looking for that. The only negative is the rear cargo space is less than I hoped but then I was used to a minivan. Carmax made the process so easy and without stress that I may have been prejudiced to love the Tiguan before I even drove it!

Pros

Ride and Handling: smooth riding and hold the road well when turning
Styling: attractive body design
Value

Cons

Interior Space: slope of the roof and height of cargo bed limit stowing capacity

The reason I bought this car is because I love the style and that it's a Volkswagen. I've always wanted a car with a third row so when my family is down for vacation we can travel together in one car...

The reason I bought this car is because I love the style and that it's a Volkswagen. I've always wanted a car with a third row so when my family is down for vacation we can travel together in one car. This car is big enough for that and small enough that I like driving it on a day to day basis. Unfortunately, when my son came down with my grandson, the car was in the "shop" and has been in since, so the reason I bought it was irrelevant . I keep getting back with the assurance that it's fixed but days later the same thing happens. My dream car has turned into a nightmare. Makes me sad and frustrated at the same time.

Pros

Interior Space: I love the fact that it has a 3rd row seat.

Cons

Dashboard: Lights continually blinking on and off then car shuts off. Display goes blank. Car wont start. Has been in and out of the Carmax service department and the dealer for over a month, I've owned the car for 4.

Used Volkswagen Tiguan for Sale

Volkswagen Tiguan Reviews

" 125+ point quality inspection"

" 125+ point quality inspection"

Pros

Cons

Carmax made me love buying a car!

Carmax made me love buying a car!

Pros

Cons

My dream car turned nightmare

My dream car turned nightmare

Pros

Cons

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